We, at Traventuria, have always had flexible booking conditions, and in these unprecedented times we’ve gone one step further with our COVID-19 refund policy, concerning the hiking holidays booked direct with us. Traventuria is one of the few companies who have offered refunds throughout the coronavirus crisis on suspended trips, so we’re a company you can trust.
For peace of mind, we are offering a REFUND GUARANTEE in case of locally set Covid-19-related restrictions (either in Bulgaria or in the country you are coming from; see below for details).
We are offering also a FREE DATE CHANGE FOR ALL BOOKINGS! You can transfer your trip free of charge up to 45 days before departure (considering you have paid in full by that time!). Bookings may be moved to any alternative available dates of equivalent monetary value or simply pay the difference. Not sure about the new date? No problem. The new travel date should fall in the same or the next year, and it can be advised later on.
“REFUND GUARANTEE” CONDITIONS:
1) If Bulgaria closes its borders for passengers, coming from your country, and your travel dates fall into the border closure period
2) If Bulgaria or the country you are coming from requires self-isolation on arrival (either in Bulgaria, or in your country of origin when you go back), and these measures cover your travel dates
3) If we need to cancel a tour due to locally set restrictions
You will be eligible for a refund of the amount you paid (minus 4% irrevocable fee, but not less than 35 Euros per person). The monies will be refunded to you within 30 days of receiving a written notice from you on our email firstname.lastname@example.org (incl. your reference number).
We highly recommend that you take out a proper travel insurance, covering trip interruptions due to Covid-19-related conditions. It is important that you check the small-print in your travel insurance policy about what is really covered before purchasing it.